Martha Pettit, Deputy Clerk presented the proposed Legislative Services – Animal Services Delivery Model.
Staff provided the following response to inquiries from the Committee:
Timelines
The new Animal Services Delivery Model is being presented to the Budget Committee at this time, as the OSPCA has confirmed they will no longer be providing animal enforcement services when their contract expires on March 31, 2021. The OSPCA has confirmed they will provide for sheltering and continued management of the Cat Adoption and Education Centre.
Proposed Hybrid Model – Option #3
The OSPCA has made a decision to discontinue its animal care enforcement, as it is not compatible with its animal welfare mandate, and it had underestimated the cost of providing the service in the past. It currently responds to 3,000 calls per year.The staffing proposal presented is to have a hybrid model where the sheltering is still provided by the OSPCA and the animal enforcement provision is brought in-house. Staff recommend that the same staffing model employed by the OSPCA be brought in-house in order to maintain the current service level that has been in place for more than 20 years.
Staffing Requirements
In order to maintain the current service levels, 4 Full-Time Animal Care Officers, and 2 Part Time Animal Care Officers will be required to provide the following hours of coverage 8:00 AM – 8:00 PM Monday to Friday, and 8:00 AM – 4:30 PM on weekends. An Animal Care Supervisor is required to manage the officers, as existing supervisors do not have the capacity to take on additional workload. The positions will be permanent unionized positions, as staff are only permitted to be kept on contract for a short-period of time. Staff are aiming to have the Animal Care Supervisor in place by January 1, 2021, and the Animal Care Officers in place by April 1, 2020.
Animal Care Officers have specialized training in animal behaviour, and do not have expertise in traditional municipal enforcement, which makes cross training challenging. Two Animal Care Officers are required per shift for safety purposes, and to maintain current service levels.
Recruitment of Staff
Staff’s preference is to have an open recruitment for the new staff to ensure the City is hiring the most qualified staff for the positions. OSPCA staff currently in these roles can apply to be considered for these positions with the City.
Integration of New Staff
The new Animal Care Unit will be part of the Legislative Services Department, and will be integrated with other business units within the department. Staff agreed to also look for opportunities to integrate fieldwork where possible.
Wildlife Services
Shades of Hope, located in Whitchurch-Stouffville will continue to provide the City’s Wildlife Services until the end of 2021. Once the contract expires, staff will go to market.
Partnering with Other Municipalities
There may be an opportunity to partner with other municipalities in the future to provide either shelter services, or animal care enforcement (or both) should a shared regional approach to animal services be undertaken. Currently, municipalities are offering these services only as a bundle.
Municipalities are also looking at expanding their shelter services in the event OSPCA no longer decides to offer sheltering services. The City would need to find a new provider for its shelter services if the OSPCA discontinued to provide sheltering.
Staff agreed to prepare a memorandum on an exit strategy if the City decides to partner with another municipality to provide Animal Care Services in the future, and no longer needs an in-house Animal Care Unit.
Licensing Fees
Staff advised that the City requires cats and dogs to be licensed in Markham. The City is always looking for new ways to educate residents on the requirement. The funds raised from licensing fees are already allocated in the base budget.
Staff will provide more information on the City Licensing Fees for cats and dogs.
OSPCA Vehicles
Staff explored purchasing the OSPCA animal care vehicles, but the vehicles are at the end of their lifecycle.
Discussion
Staff’s preference is to have the decision made as soon as possible so that recruitment for the supervisor position can start.
Further discussion on the Legislative Services – Animal Service Delivery Model was deferred to the November 20, 2020 Budget Committee meeting, with a report to the General Committee for November 30, 2020, if necessary.