Arvin Prasad, Commissioner, Development Services, introduced the item.
Chris Bird, Director, Building Standards, delivered a presentation on ePLAN, the City of Markham's electronic end-to-end development and building permit application management solution. Benefits and notable performance results achieved through ePLAN as well as other online resources available to applicants and members of the public were identified.
Shane Gregory, Gregory Design Group, addressed the Committee and provided staff with user feedback on ePLAN, including suggestions related to applicant invoicing and technical and formatting requirements for the submission of smaller-scale planning applications.
Graham Dewar addressed the Committee and provided staff with user feedback on ePLAN, including suggestions related to technical and formatting requirements for the submission of smaller-scale planning applications.
Nathan Proctor, Master Edge Homes, addressed the Committee and provided staff with user feedback on ePLAN, including suggestions related to technical and formatting requirements for the submission of planning applications and provisions for providing applicants with technical support.
There was discussion regarding the process for obtaining information related to planning applications submitted for a property in Markham. There was also discussion regarding the efficiencies and potential cost savings afforded through ePLAN in the processing of planning applications. Staff advised that a report containing performance metrics on ePLAN will be provided to Development Services Committee at a future date.
It was requested that staff continue to work with the development industry and stakeholders to identify potential opportunities to improve access and user experience for all users of ePLAN.