Brenda Librecz, Commissioner, Community & Fire Services, introduced the item.
Morgan Jones, Director, Operations, and Alice Lam, Senior Manager, Roads, Utility & Survey Division were in attendance to deliver a PowerPoint presentation regarding the Winter Maintenance Workshop Review. Mr. Jones and Ms. Lam reviewed the following:
- Snow removal service levels on local roads;
- Current windrow removal program;
- Snow removal service levels on pathways;
- Contact Centre call volumes related to winter maintenance inquiries; and,
- Your Voice Markham public inquiry survey results related to Markham's winter maintenance program.
Ms. Lam reviewed the roundtable summary of comments from Members of Council from the first Winter Maintenance Workshop that took place on June 4, 2019.
Members of General Committee discussed the Your Voice Markham survey results regarding winter maintenance and whether or not the City should raise service levels, based on the feedback received from residents. Members of General Committee requested that Staff facilitate a more comprehensive residential survey relating to winter maintenance service levels that better reflect the population of Markham.
Members of General Committee directed Staff to develop an enhanced public education campaign regarding the City's Winter Maintenance Program, once service levels have been established.