APPENDIX
A : Highlights of the 2004 Citizen
Satisfaction Survey Results
SATISFACTION COMPARISON |
2001
(Overall Satisfaction) |
2004 (Overall
Satisfaction) |
% Change |
|
Overall satisfaction with Town
services |
93% |
93% |
– |
|
Garbage collection &
recycling |
85% |
90% |
+5% |
|
Firefighting services |
91% |
100% |
+9% |
|
Fire prevention &
education programs |
75% |
92% |
+17% |
|
Public library services |
85% |
97% |
+12% |
|
Methods of tax payment |
85% |
86% |
+1% |
|
Parks |
89% |
97% |
+8% |
|
Streetlight installation /
operation |
85% |
95% |
+10% |
|
Traffic signal installation /
operation |
82% |
92% |
+10% |
|
Promotion of the Town –
employment |
77% |
77% |
– |
|
Winter road maintenance |
69% |
84% |
+15% |
|
Road / sidewalk maintenance |
84% |
91% |
+7% |
|
Street sweeping |
81% |
83% |
+2% |
|
Recreational programs |
79% |
97% |
+18% |
|
Boulevard / municipal grass
cutting |
79% |
84% |
+5% |
|
Walking / bike trails |
75% |
75% |
– |
|
Animal shelters |
64% |
48% |
–16% |
|
Traffic calming |
60% |
73% |
+13% |
|
Planning / development of
Markham Centre |
59% |
70% |
+11% |
|
Notifying – Public participation in planning
development |
52% |
73% |
+21% |
|
Indoor recreational facilities |
79% |
97% |
+18% |
|
Appearance of new developments |
73% |
87% |
+14% |
|
Preservation / reuse of
heritage buildings |
71% |
83% |
+12% |
|
Planning / development of Town |
67% |
75% |
+8% |
|
Public transit |
55% |
50% |
–5% |