THE THIRD MEETING OF THE
INFORMATION TECHNOLOGY SUB-COMMITTEE
CANADA ROOM,
MINUTES
Attendance
Regional Councillor J. Jones
Regional Councillor B. O’Donnell
Councillor S. Daurio
Staff:
Andy Taylor, Commissioner of Corporate Services
James Allen, Chief Information Officer
Ken Karges, Process Analyst
Francis Poon, Manager, Client Delivery
Sugun Rao, Manager, Technology
Kitty Bavington, Committee Clerk
The Information Technology
Sub-Committee convened at the hour of
1. VOIP
– VOICE OVER INTERNET PROTOCOL
Krishna Sookrit, Lead, Telephony and Desktop Integration, gave a presentation on the impact of VOIP on the 911 System. Staff discussed the CRTC mandate to VOIP Providers to offer enhanced 911 service comparable to the local carriers within 90 days, or shut down. Comparisons were made between the abilities of Fixed and Nomadic/Foreign VOIP providers.
Committee reviewed the primary issues, benefits, risks, and limitations. It is important that the public is aware of the limitations for 911 access, and it is the provider’s responsibility to educate their customers. The Town cannot make complaints on behalf of constituents, but the public can complain directly to the CRTC on any issue.
Moved by: Regional Councillor J. Jones
Seconded by: Councillor S. Daurio
That the presentation by the Lead, Telephony and Desktop Integration, respecting the VOIP – Voice Over Internet Protocol, be received.
CARRIED
2. MICROSOFT ENTERPRISE
AGREEEMNT RENEWAL
Francis Poon, Manager, Client Delivery, provided an update
on the Microsoft Enterprise agreement renewal. Staff provided a history of the
licensing agreement, in affiliation with the City of
The new contract will have an initial license requirement for 650 seats, estimated at $ 362.49 per seat. The first 3 year term from November 2004 to October 2007, has a cost projection of
$ 706,860 (plus taxes). A renewable option for a second term to 2010 has a cost projection of
$ 418,400 (plus taxes). Alternate licensing models were reviewed.
The next steps will be for a tender release in May, 2005 for a Microsoft Licensing Administrator, and an award recommendation report is anticipated to be presented to Council in June.
Moved by: Councillor S. Daurio
Seconded by: Regional Councillor J. Jones
That the presentation of the Manager, Client Delivery, the status of the Microsoft Enterprise agreement renewal, be received.
CARRIED
3. ITIL – INFORMATION
TECHNOLOGY INFRASTRUCTURE
LIBRARY FRAMEWORK
IMPLEMENTATION
Francis Poon,
Manager, Client Delivery, gave a presentation on the ITIL – Information
Technology Infrastructure Library, framework implementation. The ITIL is a
published guide for business users for the delivery of IT services, providing a
core of support and delivery best practices to link the business and technology
sectors together. ITIL is recognized worldwide as the de facto standard for IT service management, adopted by such major
organizations at the Governments of Canada and
Staff gave a brief
overview of the standards being created, the certification process, strategic
benefits, and challenges ahead. Staff have assessed the Town’s capabilities and
have identified key process areas requiring immediate attention. A detailed
assessment report is scheduled
for the next ITS Management meeting.
Moved by: Councillor S. Daurio
Seconded by: Regional councillor J. Jones
That the presentation of the Manager, Client Delivery, regarding the ITIL – Information Technology Infrastructure, Library Framework Implementation, be received.
CARRIED
4. NEW BUSINESS
a) James
Allen advised of upcoming conferences and presentations he will be
participating in, regarding internet voting and other IT issues.
b) Regional Councillor J. Jones tabled a copy of the report
“Telecommunications and Economic Development in
ADJOURNMENT
The Information Technology Sub-Committee meeting adjourned
at the hour of