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Attachment “B” |
Due: December 2010 |
Resolved: No |
Date: Not due yet |
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#1 |
Expand customer satisfaction survey and involve the Contact Centre. |
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Action Item |
· Implementation plan by end of June 2010 · Data analysis by Fall 2010 · Report on results in Fall 2010 · Ensure survey cards are given out by operators during emergencies, including SOPs, work instructions |
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Action(s) Taken |
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Champion:
Eddy Wu, Sara Tam |
Due: December 2010 |
Resolved: No |
Date: Not due yet |
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Decision
/ Deficiency #2 |
Helping departments make link between their specific quality programs to the NQI framework. |
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Action Item |
· Waterworks as the first model before end of June 2010 |
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Action(s) Taken |
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Champion:
Jerry Klaus |
Due: April
22, 2010 |
Resolved: Yes |
Date: April 22, 2010 |
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Decision
/ Deficiency #3 |
Temporary QMS back up representative required until the planned back up staff is hired. |
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Action Item |
· Relating to previous Management Review action item #18 · John Livey requested to appoint a temporary back up QMS Representative by the end of April 22, 2010 |
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Action(s) Taken |
o
Acting Operations & Maintenance Manager Peter Solymos volunteered
to be the interim QMS Representative back up until the position of Operations
& Maintenance Manager or Waterworks Supervisor is filled o
Current candidates of the Waterworks Supervisor do have experience
with QMS and would work well as the QMS Representative back up – this
position is to be filled in May 2010 |
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Champion: Noris Dela Cruz |
Due: April 2010 |
Resolved: Yes |
Date: April 23, 2010 |
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Decision
/ Deficiency #4 |
Forward service level agreement with ITS to Brenda |
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Action Item |
· Forward service level agreement with ITS to Brenda |
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Action(s) Taken |
o
Draft service level agreement with ITS forwarded to Brenda on April
23, 2010 o
Draft currently under review and to be revised upon any final
comments received o
Targeted to be signed and effective May 1, 2010 |
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Champion: Ernie Ting |
Due: September 2010 |
Resolved: No |
Date: Not due yet |
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Decision
/ Deficiency #5 |
Additional resource needs to manage
infrastructure capital projects |
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Action Item |
· To hire external project consultants to manage projects · Build the project management cost into the total project cost |
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Action(s) Taken |
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Champion: Anna Distefano |
Due: December 2010 |
Resolved: No |
Date: Not due yet |
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Decision
/ Deficiency #6 |
To accelerate the five years mock
exercise plan, as John Livey suggested it is always impossible to have
complete preparedness for emergency and therefore Waterworks should roll out
the physical mock exercise as soon as possible. |
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Action Item |
· To discuss with the Town’s new Emergency Management Coordinator (Sonia Singh) about coordinating this mock exercise · Suggest to include a water issue in the Town’s mock exercises · Review the current five year mock exercise plan, and adjust if possible |
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Action(s) Taken |
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Champion: Waterworks Management Team |
Due: August 2010 |
Resolved: No |
Date: Not due yet |
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Decision
/ Deficiency #7 |
To
prepare business cases for all new declined 2010 staffing needs for 2011
approval |
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Action
Item |
· Continuation of 2009 Management Review Action Item # 17 · Create business case for resource needs, requesting new staffing position or program that have financial impact · Submit these business cases to Commissioner Librecz for review, and to CCC for approval |
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Action(s) Taken |
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