Martin Hrobsky, IPSOs presented the results of a representative survey of Markham Residents in order to collect feedback regarding winter maintenance services to inform potential changes to winter maintenance service levels.
Morgan Jones, Director, Operations and Alice Lam, Senior Manager, Roads, Survey & Utility, Operations walked the Committee through four service areas ( Local Road Plowing, Windrow Service, Pathways and Communication/Education) to obtain direction.
The Committee discussed the following relative to the staff and consultant presentations.
- Timing of the survey and sampling methodology;
- Markham's Winter Maintenance Services relative to Provincial Standards;
- Resident survey satisfaction levels with Markham's Winter Maintenance Services compared to those in other municipalities across the greater Toronto area;
- Feasibility of phased approach in service level enhancements to mitigate financial impact;
- Feasibility of providing a City wide windrow removal program and need for continued evaluation of resident attitudes towards this service;
- Need for continued evaluation of resident attitudes towards a city-wide windrow removal program;
- Potential opportunities for pathway maintenance pilot for 2020-2021 winter season;
- Potential risks and liabilities associated with the introduction of a City wide policy on winter maintenance for pathways;
- Importance of a robust multi-channel communication and public education strategy regarding winter maintenance service and service standards.