Trinela Cane, Commissioner, Corporate Services addressed the Committee to provide opening remarks and indicated that this item is in response to a 2021 request from Council to provide a progress update six months after the establishment of the new By-Law and Regulatory Services Division within Corporate Services in January 2022. Ms. Cane acknowledged staff for their contributions and support during this transition and noted that many of the initiatives that began while By-Law Services was within the purview of Kimberly Kitteringham, City Clerk, have now come into fruition.
Commissioner Cane introduced Chris Bullen, Manager, By-Law and Regulatory Services, Anthony Fabrizi, Assistant Manager, By-Law (Parking Operations), Todd Wilkinson, Municipal Law Enforcement Supervisor, Jeff Rahim, Municipal Law Enforcement Supervisor, Grace Lombardi, Law Enforcement Supervisor, and Dan Baboulas, Municipal Law Enforcement Officer I.
Mr. Bullen addressed the Committee and presented the By-Law Services update (6 months review) which provided an overview of the division's mandate, objectives, key initiatives, budget and progress since the inception of the unit.
The Committee thanked staff for their work and the comprehensive presentation. There was a brief discussion on the following:
- The number of full-time (29 members, 5 manager/supervisors, and 3 admin staff) staff along with a part-time supporting team employed under By-Law Services;
- The amount of the operating budget;
- That there be consideration to convert part-time staff to full-time status and allocate additional funding to by-law services;
- Concerns with disputes between neighbours and mechanisms to assist with their resolution, i.e. by-law staff, mediation, legal services;
- An inquiry into how the by-law back-log was addressed; and,
- A suggestion that opportunities for road closure and crowd control positions be offered to City by-law staff.
Mr. Bullen indicated that a team approach is employed to undertake initiatives and to address complaints and that they are triaged to mitigate escalations. Staff are using tools such as, start-of-shift summaries, end-of-shift summaries to increase accountability while taking a boot-on-the-ground approach to speak with the public, to educate, speak to expectations and enforcement with a human lens in obtaining compliance or lay charges as applicable.